Warranty & Shipping
At TEMPT.VIP, we stand by the quality of our products. We offer a limited warranty to guarantee that our condoms are free from manufacturing defects. If you believe you have received a defective product, please follow the steps outlined below:
2.1 Contact Us: To initiate a warranty claim, please contact our Customer Service team at firstname.lastname@example.org within 14 days of receiving the product.
2.2 Provide Details: When contacting us, provide your order information, a description of the issue, and any relevant photographs if applicable.
2.3 Evaluation: Our team will assess your claim to determine if it qualifies for warranty coverage.
3.1 Manufacturing Defects: Our warranty covers condoms with manufacturing defects that affect their functionality. We will replace or refund the defective product at our discretion.
3.2 Exclusions: The warranty does not cover damage resulting from mishandling, improper storage, or use of the product, or any issues not related to manufacturing defects.
Effective Date: 07/09/2023
1.1 Delivery Area: We offer delivery within Australia only.
1.2 Delivery Times: Our estimated delivery times are within 2-3 Business days. Please note that delivery times may vary depending on your location and the shipping option selected.
2.1 Standard Shipping: Standard shipping is available for a flat fee. Please refer website for exact value. Delivery times for standard shipping may vary.
2.2 Express Shipping: For faster delivery, we offer express shipping at an additional cost. Please refer website for exact value.
3.1 Order Processing: Orders are typically processed within 1-2 business days after payment confirmation.
3.2 Delivery Partners: We use reputable delivery partners to ensure the safe and discreet delivery of your order.
4.1 Tracking Information: Once your order has shipped, you will receive tracking information via email or SMS, allowing you to monitor the progress of your delivery.
5.1 Discreet Packaging: We understand the importance of privacy. Your order will be shipped in discreet packaging without any explicit labelling or branding.
6.1 Missing or Damaged Orders: If your order is missing, damaged, or incorrect, please contact our Customer Service team at email@example.com within 14 days of receiving the product, and we will assist you in resolving the issue.