Warranty & Shipping


  1. Product Warranty
    At TEMPT.VIP, we stand by the quality of our products. We offer a limited warranty to guarantee that our condoms are free from manufacturing defects. If you believe you have received a defective product, please follow the steps outlined below:


  1. Warranty Process
    2.1 Contact Us: To initiate a warranty claim, please contact our Customer Service team at temptvip@gmail.com within 14 days of receiving the product.
    2.2 Provide Details: When contacting us, provide your order information, a description of the issue, and any relevant photographs if applicable.
    2.3 Evaluation: Our team will assess your claim to determine if it qualifies for warranty coverage.


  1. Warranty Coverage
    3.1 Manufacturing Defects: Our warranty covers condoms with manufacturing defects that affect their functionality. We will replace or refund the defective product at our discretion.
    3.2 Exclusions: The warranty does not cover damage resulting from mishandling, improper storage, or use of the product, or any issues not related to manufacturing defects.


Shipping Policy


Effective Date: 07/09/2023


  1. Shipping Information
    1.1 Delivery Area: We offer delivery within Australia only.
    1.2 Delivery Times: Our estimated delivery times are within 2-3 Business days. Please note that delivery times may vary depending on your location and the shipping option selected.


  1. Shipping Options
    2.1 Standard Shipping: Standard shipping is available for a flat fee. Please refer website for exact value. Delivery times for standard shipping may vary.
    2.2 Express Shipping: For faster delivery, we offer express shipping at an additional cost. Please refer website for exact value.


  1. Delivery Process
    3.1 Order Processing: Orders are typically processed within 1-2 business days after payment confirmation.
    3.2 Delivery Partners: We use reputable delivery partners to ensure the safe and discreet delivery of your order.


  1. Order Tracking
    4.1 Tracking Information: Once your order has shipped, you will receive tracking information via email or SMS, allowing you to monitor the progress of your delivery.


  1. Shipping Discreetness
    5.1 Discreet Packaging: We understand the importance of privacy. Your order will be shipped in discreet packaging without any explicit labelling or branding.


  1. Delivery Issues
    6.1 Missing or Damaged Orders: If your order is missing, damaged, or incorrect, please contact our Customer Service team at temptvip@gmail.com within 14 days of receiving the product, and we will assist you in resolving the issue.